Terms & Conditions

Terms & Conditions


We are committed to delivering the highest quality handcrafted products to you at competitive prices, supported by excellent customer service. Our Terms & Conditions are outlined below. If you have any queries or are uncertain about any aspect of your purchase with us www.chunkytree.co.uk please feel free to give us a call, we’ll be happy to help.


The following terms and conditions apply to all transactions from us www.chunkytree.co.uk. The placement of order/s indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights.


Eligibility To Purchase From Our Website (chunkytree.co.uk)


To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:


Be 18 years of age or over

Be legally capable of entering into a binding contract

Provide full details of a delivery address within the United Kingdom


If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.




The prices of the Goods are quoted on the Website.

Prices quoted are for delivery in the United Kingdom unless otherwise specified.

Unless otherwise stated, the prices quoted include delivery costs and VAT.


We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.




Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form.


By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.


Payment will be debited and cleared from your account before the dispatch of the Goods to you.


When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.


By accepting these Conditions you:


Undertake that all the details you provide to us for the purpose of purchasing the Goods are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Goods ordered from www.chunkytree.co.uk


Undertake that any and all Goods ordered by you are for your own private or domestic use only and not for resale


Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention


We shall contact you should any problems occur with the authorisation of your card.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website


Orders Process & Formation Of Contract


All orders are subject to acceptance and availability. If any Goods ordered are not available, you will be notified by email or telephone and you will have the option either to wait until the item/s are available or to cancel your order/s. It is your responsibility to provide us with a valid email address and telephone number so that we can contact you if necessary.


Any order placed by you constitutes an offer to purchase the Goods from us.
All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.


You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.


You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website.


A contract between you and us (the 'Contract') incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the Goods or made them available to be downloaded. We will send you an email to confirm this (a 'Confirmation Notice'). The Confirmation Notice will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).


You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it for your records


You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless:

Any change to those policies or these Conditions is required to be made by law or governmental authority


We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice


Delivery & Times


We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.


We currently delivery to UK mainland area's only. Excluded Area's: (Isles, Highlands, Irelands)
If you order from us outside the UK mainland area's then we have the right to cancel your order.
Wheather your order is big or small, we pride ourselves in being able to offer free delivery which is peace of mind, plus all our prices include VAT. So the price you see is the price you pay.

No hidden costs.




As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.


We are not held responsible for any damaged that may occur due to installation of our products.
Installation of any products you pursue from us:
www.chunkytree.co.uk should be fitted correctly.

Any damage to yourself or products as a result of, or following, installation will be at your own risk and responsibility.

We recommend that you use a qualified trades person to install your product/s